Data protection

Zoya 999 – Privacy Policy

Your personal information is our most valued asset. Here is a full account of how Zoya 999 collects, stores, and keeps your data secure.

Last updated: 1 January 2026
SSL
256-bit encryption
0
Sale of data to third parties
24/7
Security monitoring
GDPR
Following international standards

Introduction

Zoya 999 Welcome to the platform. We believe that protecting user privacy is one of the most important responsibilities of any online platform. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

By creating an account or using Zoya 999, you agree to this privacy policy. This policy is part of our Terms & Conditionsshould be read in conjunction with.

Our commitment: We never sell, rent, or share your personal information with third parties without your consent. Protecting your privacy is our top priority.

This Privacy Policy was last January 1, 2026 Last updated on this date. You will be notified via your registered email or SMS of any significant changes.

1

What information we collect

Zoya 999 Three types of data are collected: information you provide directly, data collected automatically, and information received from third parties.

Directly provided information

When you register with or use Zoya 999, we collect the following information:

Data type Example When it is collected
Identity information Full name, date of birth, National ID number Registration and KYC verification
Contact Information Mobile number, email address At the time of account creation
Financial information BKash/Nagad number, bank account details During deposits and withdrawals
Verification documents NID card, passport, driving license During the KYC process
Support conversations Chat history, email messages When using customer support

Automatically Collected Information

When you use the Zoya 999 website or app, certain information is collected automatically:

  • Device information: IP address, device type, operating system, browser
  • Usage data: Page visits, session duration, click patterns
  • Location data: Approximate location based on IP address (not precise GPS)
  • Cookies & tracking tokens: For session management and saving your preferences

Please note: We never store your password or full payment card number. This information is always protected with the highest level of encryption.

2

Purpose of data use

Zoya 999 Collected data is used solely for the purposes listed below. We never use your information for anything beyond what is stated here.

Providing core services

  • Creating and managing your account
  • Ensuring betting and gaming services
  • Deposit and withdrawal processing
  • Managing bonuses and promotions

Identity verification and security

  • Verifying identity during the KYC process
  • Fraud and money laundering prevention
  • Preventing unauthorised access to your account
  • Compliance with legal obligations

Delivering an enhanced experience

  • Showing content tailored to your preferences
  • Improving platform performance
  • Sending relevant promotions and offers (subject to consent)
  • Improving customer service quality

Marketing communications: We do not send marketing messages without your consent. You can turn off marketing notifications at any time from your account settings.

3

Data sharing policy

Zoya 999 Your personal information is never sold or rented. However, it may be shared with third parties in the following limited circumstances:

Permitted sharing

  • Payment providers: Only the information necessary to process bikash, Nagad, Rocket, and bank payments
  • Identity verification services: To complete the KYC process
  • Legal authorities: Where required by court order or government directive
  • Technology partners: Technology service providers that support platform operations (they are required to comply with our privacy policy)

What is never shared

  • To advertisers or marketing companies
  • To other betting or gaming platforms
  • To social media companies
  • To any third party without your consent

Contractual protection: All third parties we work with are bound by strict confidentiality agreements. They are equally responsible for safeguarding your data.

4

Cookies Policy

Zoya 999 Cookies and similar technologies are used on the website and app to help improve your browsing experience.

Cookies We Use

Cookie type Purpose Duration
Essential cookies Login sessions, security tokens Until the session ends
Functional cookies Language preference, theme settings 1 year
Analytics cookies Page visit statistics, user behavior 6 months
Security cookies Fraud detection, rate limiting 30 days

Cookie controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to not work properly.

5

Data security measures

Zoya 999 We follow the highest industry standards to protect your data. Our security infrastructure is secured across multiple layers.

Technical Security

  • SSL/TLS encryption: All data transfers are encrypted with 256-bit SSL
  • Database encryption: Stored sensitive data is encrypted with AES-256
  • Two-factor authentication (2FA): An extra layer of security on your account
  • Firewall & DDoS protection: Server-level protection against cyberattacks
  • Regular security audits: Regular audits conducted by third-party expert teams

Administrative safeguards

  • Only authorised staff can access user data
  • All data access is logged and reviewed on a regular basis
  • Staff receive regular privacy and security training

Your role matters: Use a strong password, keep 2FA enabled, and never share your login details with anyone. If you notice any suspicious activity, immediately support@zoya999.app.

6

Your Rights

Zoya 999 As a user, you have full control over your own data. The rights listed below are yours, and we are obligated to honor them.

Right to access

You have the right to know what information we hold about you.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to erasure

You may request that your personal data be deleted after your account is closed.

Right to object to processing

You can opt out of your data being used for marketing or analytics purposes.

Right to data portability

You can request a copy of your information in a portable format.

Right to restrict processing

You can request that the use of your information be temporarily restricted in certain circumstances.

To exercise your rights: To exercise any of the rights above support@zoya999.appEmail us at. We will respond within 72 hours.

7

Data retention period

Zoya 999 We do not retain your data longer than necessary. Different types of data are subject to their own retention policies.

Data type Retention period Reason
Account information For the duration of active account + 5 years Legal obligation
Transaction history 7 years Compliance with financial regulations
KYC documents 5 years after account closure Compliance with AML regulations
Support conversations 3 years Dispute resolution
Log files 1 year Security monitoring
Marketing preferences Until consent is withdrawn User controls

Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.

8

Minor protection

Zoya 999 This is an adults-only (18+) platform. We do not knowingly collect or process information from minors.

Age verification is mandatory at registration. If we discover that a minor has accidentally created an account, the account will be closed immediately and all associated data will be deleted.

A note to parents: If you suspect your child has created an account on this platform, please immediately support@zoya999.app.

9

Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact our data protection team:

  • Email: support@zoya999.app
  • Response time: Within 72 hours
  • Business hours: Monday–Saturday, 9:00 AM – 9:00 PM

We take every complaint seriously and work to resolve it as quickly as possible.

Policy changes: We will notify you in advance via your registered email or SMS of any significant changes to this Privacy Policy. Continued use of the platform after such changes takes effect will be considered your acceptance of the updated policy.

Why Your Data Is Safe with Zoya 999

Our multi-layered security system keeps every moment of your experience protected

End-to-end encryption

Every data transfer is secured with 256-bit SSL encryption. Banking-grade security is maintained at all times.

Zero Data Sale Policy

Zoya 999 never sells your personal data to third parties. This is a core part of our policy.

Strict KYC verification

Every account is verified to ensure no one else can use your identity.

Minimal data collection

We only collect information that is genuinely necessary to provide our services. We never gather data beyond what is required.

24/7 security monitoring

Our security team monitors your account and data around the clock to detect any unusual activity.

Following international standards

Zoya 999 follows international data protection standards to ensure you receive the highest level of security.

Safe & trusted

Play safe, win with confidence

Your data is secure with Zoya 999. Open an account today and enjoy the best betting experience in Bangladesh.

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